This policy applies to all plumbing<\/strong> and electrical<\/strong> work requests submitted by our partners, including:<\/p>\n The purpose of this policy is to provide complete transparency regarding call-out fees, emergency attendance, assessments, quotations, repairs, and billing procedures.<\/p>\n By understanding these terms before requesting attendance, partners can avoid delays, disputes, unpaid invoices, misunderstandings, and unnecessary administrative follow-ups.<\/p>\n Submission of a work request constitutes acceptance of this policy and all applicable charges.<\/p>\n Applies when a technician attends a property to assess a plumbing or electrical issue and the quotation id declined<\/p>\n The Call-out fee<\/strong> remains Payable <\/strong>if the Quotation <\/strong>is Not Approved<\/span><\/strong>.<\/span><\/p>\n Applies automatically to emergency plumbing and electrical situations requiring immediate attendance.<\/p>\n The emergency rate is charged per hour or part thereof and is not limited to a single hour.<\/p>\n Materials, replacement parts, equipment, and specialist services are charged separately.<\/p>\n Once a quotation is approved, repair work will be charged according to the approved quotation and scope of work.<\/p>\n NB<\/strong> Final costs may vary if site conditions differ from those identified during the assessment.<\/p>\n Our technicians provide professional assessment services to identify the reported issue and determine the most appropriate repair solution.<\/p>\n Our process generally includes:<\/p>\n Where required, a report may be prepared detailing:<\/p>\n A quotation may include:<\/p>\n Work will only proceed once approval has been received unless emergency intervention is required to prevent injury, safety risks, or significant property damage.<\/p>\n To assist partners with faster decision-making, we may provide preliminary quotations based on:<\/p>\n These quotations are prepared using our professional experience, technical knowledge, and the information available at the time.<\/p>\n However, photographs and remote information do not always reveal the full extent of a problem.<\/p>\n As a result:<\/p>\n All quotations provided from photographs, videos, or remote information remain subject to onsite verification.<\/p>\n The final invoice may therefore include additions or deductions based on actual site conditions encountered during assessment or repair.<\/p>\n Where reasonably possible, material changes to the scope of work will be communicated before proceeding.<\/p>\n Certain plumbing situations require immediate attention to prevent further damage to property and infrastructure.<\/p>\n Emergency rates apply automatically to these situations.<\/p>\n Examples include:<\/p>\n Emergency plumbing attendance is billed at R650 per hour or any part thereof.<\/p>\n Certain electrical situations present immediate safety risks and require urgent attention.<\/p>\n Emergency rates apply automatically.<\/p>\n Examples include:<\/p>\n Emergency electrical attendance is billed at R650 per hour or any part thereof.<\/p>\n COC assessments require professional inspection and evaluation of an electrical & plumbing installation.The<\/p>\n A COC assessment may include:<\/p>\n Please note:<\/p>\n A COC assessment does not automatically include the issuance of a Certificate of Compliance.<\/p>\n Any corrective work required to achieve compliance will be quoted separately.<\/p>\n A R650 call-out fee<\/strong> will only apply if a technician attends the property, performs the inspection, and the COC cannot be issued for any reason.<\/p>\n Simply put:<\/strong> If we inspect the installation and are able to issue the COC, no call-out fee is charged. If the COC cannot be issued for any reason, e.g., quotation to fix non-compliance is rejected, the R650 call-out fee<\/strong> becomes payable.<\/p>\n A common misconception is that costs are only incurred when repair work is approved.<\/p>\n In reality, significant costs are incurred from the moment a technician is dispatched.<\/p>\n These costs include:<\/p>\n The current economic environment continues to place pressure on businesses through increasing:<\/p>\n The call-out fee allows us to:<\/p>\n Without recovering these costs, the business would absorb expenses for every unapproved quotation, which is not commercially sustainable.<\/p>\n Before logging a job, partners should ensure:<\/p>\n Failure to obtain approval from the relevant decision-maker does not invalidate applicable call-out charges.<\/p>\n To ensure smooth service delivery:<\/p>\n Prompt communication helps avoid:<\/p>\n We Assess. We Report. We Quote. We Get it Done<\/p>\n Our commitment is to provide professional plumbing and electrical services through transparent pricing, accurate assessments, detailed reporting, and practical repair solutions.<\/p>\n This policy has been established to protect all parties, create clear expectations, and ensure that our partners continue receiving responsive, reliable, and professional service.<\/p>\n Thank you for your continued partnership and support.<\/p>\n","protected":false},"excerpt":{"rendered":" To ensure fast, reliable 24\/7 service and avoid inconvenience, please review this policy & submit a plumbing or electrical work request. Requesting a service, approving a quotation, or authorising work, you confirm that you have read, understood, and accepted the terms, conditions, and applicable charges outlined in the contract and as summarised here. Your Peace of Mind Guaranteed.<\/p>\n Assessment and quotation are FREE when the quotation is approved.<\/strong><\/p>\n A R350 Call-Out Fee<\/strong> will only apply if a technician attends the property, performs an assessment, prepares a report, the quotation is sent, and the quotation is Not Approved<\/strong>.<\/p>\n Simply put:<\/strong> If we assess, report, quote, and the quotation is approved, no call-out fee<\/strong> is charged. If the quotation is declined, the R350 call-out fee becomes payable.<\/p>\n Call out fee and 1st hour of labour – R650 per hour or any part thereof<\/strong><\/p>\n Emergency attendance applies automatically to plumbing and electrical emergencies that require immediate technician response outside of standard assessment.<\/p>\n Simply put:<\/strong> If your plumbing or electrical issue requires urgent, immediate attendance, an emergency attendance rate of R650 per hour<\/strong> applies from the time the technician arrives on site.<\/p>\n Once a quotation has been approved, repair work will be charged according to the approved quotation.<\/p>\n Charges may include:<\/p>\n Final costs may vary if site conditions differ from those initially observed during assessment for whatever reason, and this will be communicated to you upfront. We try to explore all the possibilities within our experience.<\/p>\n\n
\nQuick Policy Summary<\/h2>\n
Rate 1: Standard Call-Out Fee \u2013 R350<\/span><\/h3>\n
What Is Covered:<\/h4>\n
\n
What Is Not Covered:<\/h4>\n
\n
\nRate 2: Emergency Attendance \u2013 R650 Per Hour<\/span><\/h2>\n
Examples Include:<\/h3>\n
Plumbing Emergencies<\/h4>\n
\n
Electrical Emergencies<\/h4>\n
\n
\nRate 3: Approved Repair Work<\/span><\/h2>\n
\nAssessment, Report & Quotation Service<\/h2>\n
Assessment<\/h3>\n
\n
Report<\/h3>\n
\n
Quotation<\/h3>\n
\n
\nQuotations Based on Photographs, Videos or Remote Information<\/h2>\n
\n
\n
\nEmergency Plumbing Attendance<\/h2>\n
\n
\nEmergency Electrical Attendance<\/h2>\n
\n
\nCertificate of Compliance (COC) Assessments<\/h2>\n
\n
\nWhy We Charge a Call-Out Fee<\/h2>\n
\n
\n
\n
\nPartner Responsibilities<\/h2>\n
\n
\nAvoiding Delays, Disputes & Unpaid Invoices<\/h2>\n
Before Attendance<\/h3>\n
\n
After Receiving a Quotation<\/h3>\n
\n
\n
\nOur Commitment<\/h2>\n
Juspropa Partners Policy<\/strong><\/h3>\n
Rate 1: Assessment & Quotation<\/span><\/h3>\n
What Is Covered:<\/strong><\/h4>\n
\n
What Is Not Covered:<\/strong><\/h4>\n
\n
\n<\/div>\nRate 2: 24\/7 Emergency Call Out\u00a0<\/strong><\/span><\/h3>\n
What Is Covered:<\/strong><\/h4>\n
\n
What Is Not Covered:<\/strong><\/h4>\n
\n
\n<\/div>\nRate 3: Approved Repair Work<\/span><\/h3>\n
\n