GeyserWise Repairs | Expert Service for Your Hot Water System
Is your Geyserwise system acting up?
At Juspropa, we specialize in Geyserwise repairs, providing expert service to tackle all common issues and error codes associated with these systems. Our experienced technicians are trained to handle a wide range of problems to ensure your hot water system operates efficiently.
Why Choose Juspropa for Geyserwise Repairs?
- Certified Technicians: Our team consists of skilled professionals who are well-versed in diagnosing and repairing Geyserwise systems.
- Comprehensive Repairs: We address a variety of issues, including error codes, leaks, and performance problems, with precision and care.
- Genuine Parts: We use high-quality, genuine parts to ensure long-lasting repairs and optimal performance of your Geyserwise system.
- Fast Service: We understand the urgency of hot water issues and strive to provide prompt and reliable repair services.
Get your Geyserwise system back in top shape with Juspropa. Contact us today for a detailed assessment and efficient repairs!
Frequently Asked Questions
1. What are common problems with Geyserwise systems?
Common problems with Geyserwise systems include:
- Error Codes: Specific codes indicate various issues. Common error codes include E1 (Earth leakage), E4 (Heating loss), and E9 (Pump failure).
- Inconsistent Water Temperature: Fluctuating temperatures may indicate a malfunctioning circulation pump, thermostat or heating element.
- Leaks: Water leaks can occur due to burst geyser, damaged seals or fittings.
- No Hot Water: Complete loss of hot water often points to a failure in the heating element, thermostat or circulation pump.
2. How do I interpret Geyserwise error codes?
The error codes indicate various problems and warnings. Therefore these require actions from the geyserwise installer
NB: Refer to your Geyserwise Instruction Manual for more information & specific troubleshooting steps. You can download it from geyserwise website
- E1 – Earth Leakage Faulty element or earth leakage (more sensitive than normal household earth leakage).
- E2 -Dry Burn Protection: Empty cylinder. Thermal pocket too close to the element
- E3 – Sensor Failure Water Geyser: The sensor could be damaged or there is a connection problem
- E4 – Heating Loss: Leaking hot water pipe. Faulty valve. Scale build up. No power supply to the element. Reversed thermosiphoning. Faulty heating element
- E5 – Over Temperature Protection: Geyser temperature exceeds 85°C
- E6 – Water Leak: Leaking geyser. Valves leaking. Overflow leaking
- E7 – Communications Failure: Poor contact or damaged cable
- E8 – Probe Failure Collector: Faulty sensor. Geyser temperature over 80°C. Collector temperature over 120°C
- E9 – Pump Failure: Faulty pump. Blockages in pump. Electrical error on pump
3. How can I fix a Geyserwise system showing an E1 error code?
Earth leakage
Please note that the geyser element will not work during an E1 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible cause
Earth leakage fault on the element.
Remedial action
It’s recommended that you contact an electrician or GeyserWise technician to deal with the E1 error code.
The following steps should be taken by the electrician or technician. PLEASE DO NOT DO THIS YOURSELF.
1. Switch off mains power to geyser (DB board and isolator switch).
2. Remove the live and neutral wire from the element.
3. Use a multimeter to measure resistance between element and earth. There should be no reading
4. What should I do if my Geyserwise system shows an E4 error code?
Heating loss
An E4 error code occurs when the element is switched on and heats at a tempo of less than 4° in an hour – considerably less than what would be expected. This means that the element is not working to capacity or a heat loss is occurring somewhere. This could lead to using a lot more electricity than would be expected.
The heat loss could occur for various reasons:
1. No power supply to the element.
2. Element failure.
3. Leaking hot water pipe.
4. Pipe work not installed correctly.
Remedial action
Switch off mains to geyser at DB board for 3 seconds.
Switch the geyser back on at the DB board.
Press the red power button on the GeyserWise to switch on element.
You should see at least 1°C temperature rise in 20 minutes without any water withdrawals.
If you still get an E4 error code Book Juspropa Geyserwise Technician Now!!
5. How do I resolve an E3 error code on my Geyserwise system?
Sensor failure water geyser
Please note that the geyser element will not work during an E3 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible cause
The sensor to the geyser is damaged or not connected properly.
Remedial action
Get a technician to check the connector, wiring and geyser probe to ensure all wires are intact and connections made properly as per this instruction manual.
6. Why is my Geyserwise system leaking?
Leaks can result from:
- Damaged seals or fittings
- Corrosion in the tank or pipes
- Loose connections
Contact us for a thorough inspection and repair to address and fix the leak.
7. How often should I service my Geyserwise system?
Regular maintenance is essential to keep your Geyserwise system in good condition. We recommend annual servicing to check for potential issues and ensure the system operates efficiently.
8. Can you repair all models of Geyserwise systems?
Yes, our technicians are experienced in repairing all models of Geyserwise systems. We handle a wide range of issues across different models and ensure high-quality repairs.
9. How much does it cost to repair a Geyserwise system?
The cost of Geyserwise repairs varies depending on the issue and required parts. Contact Juspropa for a detailed quote based on your specific repair needs.
10. How can I schedule a repair for my Geyserwise system?
To schedule a repair, simply contact Juspropa via phone or email. We’ll arrange a convenient time for our technician to assess and repair your Geyserwise system efficiently.
Geyserwise Repairs by Juspropa | Professional Troubleshooting and Solutions
Comprehensive Guide to Geyserwise Repairs: Common Errors and Solutions
When it comes to managing your geyser’s energy efficiency, Geyserwise is one of the most reliable systems available. However, like any technology, it may occasionally experience issues that require troubleshooting and repairs. At Juspropa, we provide professional Geyserwise repair services, ensuring your system works optimally and efficiently.
This guide explains the common error codes associated with the Geyserwise controller, as well as their solutions, to help you understand what could be going wrong with your system and how to fix it according to this manual. Whether you’re experiencing a minor glitch or a major malfunction, Juspropa is here to provide expert repair services tailored to your needs.
Common Geyserwise Error Codes and Solutions
The Geyserwise controller may display various error codes to indicate issues with the system or its connection. Below is a list of the most common Geyserwise error codes along with their explanations and recommended solutions based on the user manual:
1. Error Code: E2 – Dry burn protection
Please note that the geyser element will not work during an E2 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible cause
Empty cylinder due to:
Geyser is empty due to work on main water supply.
The thermal pocket too close to the element.
Remedial action
Make sure there is water in the geyser by opening a hot water tap.
If the geyser does have water in it, get a technician to check the thermal pocket is pulled away from the element (DO NOT DO THIS YOURSELF).
Note that a red copper element could suffer damages in case the tank is empty.
2. Error Code: E5 – Over temperature protection
Please note that the geyser element will not work during an E5 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible cause
Geyser temperature exceeds 85°C
Action(s)
Open hot water tap to reduce temperature in geyser
3. Error Code: E6 – Water leak
Please note that the geyser element will not work during an E6 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible causes
1. Leaking geyser
2. Valves leaking
3. Overflow leaking
Action(s)
Check all connections
Remedial action
Check if there is any water in the drip tray under the geyser. If there is any water, dry the drip tray and water leak detector. The source of the water should be investigated. Book a Plumber Now
4. Error Code: E7 – Communication failure
Please note that the geyser element will not work during an E7 error code. First try to reset the unit by switching the geyser off at the DB board and then switching it back on after 3 seconds. If the error persists, follow the steps below.
Possible cause
Poor contact or damaged cable
Action(s)
Check communications wire between control box and display unit
5. Error Code: E9 – Pump failure
Possible cause
An E9 error code occurs when the pump is powered on but the temperature in the collector does not decrease. This could be due to a pump failure or blockage in the system.
When to Call Juspropa for Geyserwise Repairs?
While some minor issues can be resolved by resetting the system or adjusting settings, Juspropa is here to help with more complex problems. Our qualified technicians are experienced in diagnosing and repairing all types of Geyserwise controllers. Here are a few scenarios when you should call Juspropa for repairs:
- Persistent error codes that won’t clear even after troubleshooting.
- Wiring issues or problems with electrical connections.
- Power supply issues or problems with the geyser’s performance.
- Unresolved system malfunctions after attempting basic troubleshooting.
Why Choose Juspropa for Geyserwise Repairs?
At Juspropa, we specialize in Geyserwise repairs, offering quick and efficient solutions to get your system back up and running. Here’s why we are the best choice for all your Geyserwise repair needs:
- Affordable and Transparent Pricing: We offer competitive pricing with no hidden costs, ensuring you get the best value for our expert repair services.
- Qualified Technicians: Our team is made up of licensed and experienced technicians who have extensive knowledge of Geyserwise controllers and geyser systems.
- Reliable Service: We are committed to providing fast, efficient, and professional services to ensure your Geyserwise system operates at its best.
- Customer Satisfaction Guaranteed: We stand behind our work, and if you’re not satisfied, we’ll do everything we can to make it right.
Contact Juspropa for Professional Geyserwise Repairs Today!
If you’re experiencing any issues with your Geyserwise controller, don’t wait—contact Juspropa for reliable repairs. We are your local experts in Geyserwise repair services and are here to provide affordable, professional, and timely solutions.
Visit www.juspropa.com to learn more about our services or schedule a repair appointment. Our team is ready to help you restore your Geyserwise controller to full functionality!
Ensure your Geyserwise system runs smoothly with expert repairs from Juspropa. Contact us today to schedule your service and resolve any issues quickly!
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